Version:  August 2021.

TREATMENT AGENT: PLANOR – COMÉRCIO EXTERIOR DE MÓVEIS LTDA., legal entity governed by private law, registered with the Tax ID (CNPJ/MF) nr. 79.945.796/0001-05, located at Rua João Stoeberl, nº 217, Room 5, São Bento do Sul – SC, telephone: + 55 (47) 3631-7500, email contato@planor.com.br responsible and owner of the site: https://planor.com.br/.

 

PLANOR is a commercial representation company and agent for the trade of household appliances, furniture and household items, currently brokering sales in several countries.

 

Your privacy is important to us, so if you are a User, please take the time to learn about our practices as it describes how we collect, use, disclose, maintain and protect your personal information.

 

1. CONCEPTS:

1.1. For the Privacy Policy to be well understood, it is essential to clarify some important concepts:

• Personal data – any information related to a person that identifies him or her, or that, used in combination with other processed information, identifies an individual. Also, any information through which it is possible to identify a person or contact him/her.

• Treatment of personal data - the processing of personal data is the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, communication, transfer, dissemination or extraction of data from individuals.

• Data holder – any natural person who has their personal data processed by PLANOR;

• Purpose – the aim to be achieved with the processing of personal data.

• Necessity – the processing of personal data must be limited to the minimum necessary for the intended purpose. In other words, it must be relevant, proportional and not excessive.

• Consent – ​​clear and objective authorization that the holder gives for the treatment of his/her personal data with a previously stipulated purpose. After giving consent, you can revoke it at any time. The revocation does not cancel the processing carried out previously, nor the commercial relations that have been and ended.

 

1.2. We refer to PLANOR through the use of terms such as "website", "we", "our", "us", "company", words such as "you", "your", "owner" and similar expressions refer to whether to our customers, or to Users of our site. When visiting it, you automatically accept the conditions described below, which make up our Privacy Policy.

 

Important: You are not obligated to provide information to our website and the media in which we operate. However, without providing certain information when requested, you will not be allowed access to some features. We collect information to provide better services to all our Users and it occurs as follows:

 

1. COLLECTED DATA

1.1. For you to have access to the website's features and keep in touch with us, you will need to register in advance. When registering, the User must correctly inform the complete data, being their sole responsibility to update them, as well as their commitment that the data presented is accurate. The User of the website also undertakes not to inform any person/third parties of their registration data contained in the platform and is responsible for its use and for what is done.

1.2. This registration contains essential information for the User's identification, service and return, conclusion, and for this, the following data are requested:

•          Full name (*);

•          Email (*);

•          Subject(*);

•          Message (*);

(Fields marked with "(*)" are mandatory, without these data, we are unable to complete the registration and respond to the contact request made on our website.)

 

2. COLLECT

2.1. To the extent permitted by applicable law, we collect information that pertains to and is provided to us by you when:

• browse our website and provide us with some data for forwarding newsletters and additional information about our products;

• agrees to register to obtain contact;

• We also collect information from your devices (including mobile devices) and applications that you use or that third parties may use to browse and use our website (for example, we may collect device identification number and type, location and connectivity information, such as such as statistics about your page views, traffic to and from websites, source URL, we record the last 5 URL's accessed by the user before converting into a form, their IP address, and their browsing history).

• We may do this using cookies or similar technologies (check our cookie policy).

 

3. GOAL

3.1. PLANOR will use this information to process and complete the User's access to the company's website, in order to register for contact, e-book forwarding, advertising, newsletters, advertising campaigns, comply with legal obligations and manage the relationship with you .

3.2. Please be advised that when you provide us with your data for any of the above purposes, the data remain in our database and we may make new contacts with you, but always with your consent, as it is necessary to fill out a form or accept our cookies . These contacts are to provide you with an improved and personalized experience in relation to our products and services and may be revoked at any time.

 

4. LEGAL BASIS AND STORAGE PERIOD

4.1. PLANOR uses legal bases provided for in the General Data Protection Law (Law 13.709/2018, article 7) to process the personal data of Users, which may vary according to the purpose of collection, using more commonly preliminary procedures and/or consent when you browse and/or register on our website, and may also use the legal basis for compliance with legal obligations and the legitimate interest of the controller.

4.2. PLANOR shall keep your personal information for as long as necessary to comply with the purposes for which the information is treated or for other valid reasons to retain your personal information.

 

5. USE OF COOKIES

5.1. Cookies are files that temporarily store some basic information that you access on our website and applications, or even advertisements. The use of cookies helps PLANOR to provide a more personalized and agile service, based on your choices, which allows us to analyze trends and improve your experience on our platforms.

5.2. To find out more about how we use cookies and the possibility of opting out of this feature, check out our Cookies Policy available on the website.

 

6. SHARING WITH THIRD PARTIES

6.1. PLANOR may share your data with and in the following situations:

• With service and supply companies, to respond to the contact or request made by the contact on our website;

• With our service providers and agents (including their subcontractors) or third parties who process information on our behalf (eg Internet service providers and platforms, website developer, organizations we hire to help us send you communications) and who collaborate with us to make available to you the applications, services and information that you have requested or that we believe will be of interest to you;

• Partners, including system installers, resellers, representatives, independent software vendors, and programmers who eventually help us make available the applications, services, and information that you have requested or that we believe may be of interest to you;

• Government agencies, regulators and any other third parties necessary to comply with legal obligations;

• Any third party, in the context of actual or potential legal proceedings, provided that it is possible to do so legally (for example in response to a court order);

• Any third party, to comply with our legal or regulatory obligations, including the provision of statutory or regulatory information, or the detection or prevention of unlawful acts;

• To our professional advisers and auditors, third parties or not, for the purpose of obtaining professional advice or fulfilling our audit responsibilities;

 

7. AGE RESTRICTION

7.1. Persons under 18 years of age and disabled may only use the site with the permission of their legal guardians (their father, mother or other responsible adult, trustee).
 

8. SAFETY

8.1. We have physical, electronic and administrative security measures in place to protect personal data and your information. These protection measures help us to prevent fraud and unauthorized access to information, as well as to maintain data integrity.

 

9. USERS' RIGHTS

9.1. All rights listed below, provided for in the General Data Protection Law, can be exercised at any time via email contato@planor.com.br

• Confirmation of the existence of personal data processing;

• Access to personal data;

• Revocation of consent, when treatment is carried out with its base;

• Correction of incomplete, inaccurate or outdated personal data;

• Elimination of personal data processed with consent or unnecessary, excessive or when you understand that any point of the LGPD was not met;

• Anonymization, blocking or deletion of unnecessary, excessive or treated data in violation of the LGPD;

• Portability of your data to another service or product provider, upon express request by the Holder (when choosing to exercise the portability right, you will receive a report of the registration data that we handle about you to share with any third party you wish);

• Information about the hypotheses and with which companies, partners and other institutions we may share or receive personal data concerning you.

• Information about the possibility of not providing consent and about the consequences of denial, when applicable;

• Request the cancellation of the sending of targeted offers for products and services through our channels.

 

9.2. PLANOR will have 15 working days to respond to requests from holders.

9.2. We emphasize that we may keep some data and/or continue to carry out the processing, even in the event of a request for deletion, opposition, blocking or anonymization, in some circumstances, such as to comply with legal, contractual and regulatory obligations, to safeguard and exercise rights of the company, users and customers, to prevent unlawful acts and in judicial, administrative and arbitration proceedings, including by questioning third parties about their activities and in other cases provided for by law.

9.3. If we have incorrect information about you or your data changes, we ask that you let us know so that we can correct our records and keep them up to date.

 

10. CONSENT

10.1. If the purpose of collection for any processing of personal data requires your consent, this will be provided through our website, applications, and other forms of service, e-mail, among others, including offline means. If you wish to revoke your consent so that we no longer send marketing communications and emails, this can be done through the service channel on our website.

 

11. DATA OFFICER (DATA PROTECTION LAW)

During the storage period by PLANOR, there will be an exclusive person responsible for the data, pursuant to art. 41 of the Data Protection Act. This person will answer for the data, in case there is a need to present them to the competent authority.

Contact details: Anete Bollmann Garcia. Telephone: + 55 (47) 3631-7500, email contato@planor.com.br.

If you still have any questions, please contact contato@planor.com.br.

 

12. LEGAL NOTICE

 PLANOR is not responsible for the misuse or loss of personal data to which it does not have access or control. We are also exempt from liability for illegal and unauthorized use of this information as a result of misuse or diversion of your access credentials, negligent or malicious conduct as a result of acts or omissions on your part or someone authorized on your behalf.

 

13. PRIVACY POLICY CHANGES

PLANOR reserves the right to modify this Privacy Policy at any time, keeping it updated and available on the website, and it is highly recommended that the User periodically read this Privacy Policy in its entirety.